Refund Policy of JS New Health

 

1. General

At JS New Health (BrandMeLabel), we strive to provide high-quality products.
Due to the nature of our business, we apply a strict refund and return policy.

By placing an order, you agree to this Refund Policy.

 

2. Returns

We only accept returns under the following conditions:

• The item is defective, damaged, or incorrect

• The request is made within 14 days of delivery

• The item is unused, unworn, and in original condition

• The item is returned in its original packaging

Returns that do not meet these conditions will be refused.

 

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or worn items

• Items without original packaging

• Items returned after 14 days

• Sale or discounted items (unless defective)

 

4. Refund Process

Once your return is received and inspected:

• If approved, your refund will be processed

• Refunds are issued to the original payment method

• Processing time may take 5–10 business days

We reserve the right to reject refunds if conditions are not met.

 

5. Shipping Costs

• Original shipping costs are non-refundable

• Return shipping costs are the responsibility of the customer

 

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery

• Include clear photos as proof

We will offer a replacement or refund after verification.

 

7. Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

 

8. Chargebacks & Fraud

We take fraud and chargebacks seriously.

• Any unjustified chargeback will be disputed with evidence

• Customer information, delivery confirmation, and transaction data will be used

We reserve the right to block future orders in case of abuse.

 

9. Contact

For all refund requests, contact:

Email: brandmelabel@gmail.com